Unable to Receive Calls - Blackberry 8700

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Unable to Receive Calls - Blackberry 8700


Hardware/Software: Blackberry 8700 8707

Issue: Unable to receive calls

Solution Workflow:

 

Solution 1: Confirm the correct dialing pattern used for incoming  calls

1. Calling from North America: 011 44 7725 000 000.
2. Calling from overseas: 00 44 7725 000 000.

 

Solution 2: Make sure antenna is turned on


1. From the home screen scroll to “Turn wireless ON/OFF” icon.
2. If the icon description displays “Turn Wireless Off” the antenna is on.
3. If the icon description displays “Turn Wireless ON” the antenna is off, click the scroll wheel to active the antenna.


Solution 3: Check the current registered network and change to another network


1. Retrieve the current network name by locating it on the display.
2. Scroll to "Options" and click in using track wheel.
3. Scroll to "Network" and click in using track wheel.
4. Scroll to "Network Selection Mode" and make sure it is set to Manual.
5. Scroll to “Network Mode” and make sure it is set to 3G & 2G.
6. Scroll to "Scan for Available Networks" and click in using track wheel.
7. From the list of available networks scroll to the desired network and click in using track wheel.
8. Scroll to "Select Network" and click in using track wheel.
9. "Network Selection Succeeded" will appear on the display, click "OK" using track wheel.
10. Return to Home screen and place a test incoming and outgoing call.

Solution 4: Disable and re-enable voicemail diverts

1. Enter ##002# and press the call key.
2. You will receive a prompt stating that the diverts have been cancelled.
3. Enter **004*901# and press the call key.
4. You will receive a message stating that the diverts have been applied.
5. Perform an incoming call from a landline or cellphone, use step 1 for dialing instructions.


Solution 5: Power Cycle the phone by removing the battery


1. Remove the battery door by pushing the release button on the back of the phone and sliding the cover down.
2. Remove the battery.
3. Reinsert the battery and press it firmly into place.
4. Reinsert the battery door and slide it firmly to lock it into place.

 



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Last Modified:April-29-10
Last Modified By: djones
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