Unable To Make Calls - Nokia 2690

Unable To Make Calls - Nokia 2690

 Hardware/Software: Nokia 2690 Issue: Unable to make calls SIM: All SIM cardsStep Workflow

 Step 1: Place a test call 

Place a test call from the mobile phone:

if you are dialing to a North American line, use the following format:

+(country code)(phone number)

Example: + 1 905 272 5665

Step 2: Check the current registered network and change to another network

1.    Press the "Menu" key

2. Scroll to "Settings" and press the “Select” key

3. Scroll to "Phone Settings" and press the “Select” key

4. Scroll to "Network Selection" and press the “Select” key

5. Scroll to "Manual" and press the “Select” key

6. The phone will scan for available networks in the area and return a list of results

7. Scroll to desired network and press the “Select” key

8. You will be redirected to the home screen and the new network name will appear on the display

9. Place a test incoming and outgoing call to the phone. If this fails try power cycling the phone

Step 3: Check Active Line Setting

1. Check and see if the there is a small number 2 located on the top center of the display

2. Press and hold the “#” key for 30-45 seconds and the active line setting will change back to Line 1

3. Place a test outgoing call

Step 4: Power Cycle the phone by removing the battery

1- Remove the battery door by pushing the release button on the back of the phone and sliding the cover down

2. Remove the battery

3. Reinsert the battery and press it firmly into place

Reinsert the battery door and slide it firmly to lock it into place

Step 5: Confirm the number dialed is active

1. Go to www.brightroam.com

2. Click on the “Login” link

3. Enter username and password

4. Click on the “Services” tab and click on your SIM card to check is active


Posted April-14-10 by djones